![]() DEALERSHIP SHUTTLE SERVICE NEAR ME DRIVERIf the customer says he/she might be late by 30 minutes and you have another scheduled pickup in 15 minutes, the driver can coordinate with the dealer to either send another shuttle or to advise the other client of the change in arrangements. The shuttle service should be at the location 10 minutes earlier than the appointed time.īeing early allows for changes in schedule. Don’t inconvenience the customer further by showing up late at the designated pickup point. Having to endure car repairs can be a big inconvenience to your customer. Top 10 Ways To Improve Dealership Shuttle Service Experience 1. Here are the top 10 ways to improve the car dealership shuttle service experience. Your dealership shuttle service plays a big part in enhancing customer service and leaves a long-lasting positive impression on your buyers. The last thing a car dealership would want is negative online publicity. In this day and age of social media, customers can vent their ire on the Internet which is home to more than 3 Billion people every day. These experiences are inconveniences that can seriously tarnish your brand. The customer is not updated on the repair status of the vehicle and has to frequently call the dealer to find out.The customer does not get serviced because last-minute changes in arrangements were not received on time by the shuttle driver.The shuttle service arrives late because the driver got stuck in traffic.The shuttle fails to service the customer because the dealer did not get accurate details on the pickup arrangement.A customer ends up waiting for several hours in the reception area because the shuttle service pickup schedule was not updated correctly.What are the common pitfalls of poor shuttle service experience? ![]() ![]() ![]() They can get through their day’s activities without affecting their schedule by much.īut if you don’t invest time and resources to make the shuttle service experience better, it can turn your dealership from hero to zero faster than a tire change at NASCAR. They don’t have to rely on friends or family for a ride. The shuttle service makes it easier for the car owner to endure the inconveniences of having the vehicle undergo servicing. Your dealership shuttle service can come in and save the day. Every owner fears the day their car breaks down when they need it the most. Customer service impacts heavily on your brand and for car dealerships, it does not end once the keys are turned over to the buyer. Improving your shuttle service experience can help your dealership win more customers and generate higher sales. ![]()
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